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Be careful with the labels you put on people because they impact how we interact and communicate with a person.
The label controls the things you will do, the things you will say, and how you will interpret the things they do and say.
Have you even been in the situation where you had to comfort someone and you didn’t know what to say?
You will learn exactly what to say (and not say) to comfort someone in time of crisis or even depression – even if you have low emotional intelligence or no natural empathy.
Yes, there really are difficult people in our lives.
While avoidance can work as a short- term strategy, a better plan is to understand why the person is being difficult and use my three-step strategy to get them to stop being difficult with you.
The word choices that we make create feelings and influence decisions in very subtle ways. Small changes in the words we use in the way we speak can have a massive impact on the way we feel and the results we get.
Word choices can potentially even change how we react to the crisis we’re in and how we come out of it on the other side.
Remote communication with text, email, Zoom, and Slack is here to stay. But these can cause problems if not used carefully.
Learn how to overcome the limitations of remote communication and select the right method for different situations.
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Because effective communication is the foundational skill that underlies all other skills, our mission is to create frameworks and strategies that any person or team can use to communicate more effectively regardless of their background or current skill level.