both business and personal relationsips
Have you even been in the situation where you had to comfort someone and you didn’t know what to say?
You will learn exactly what to say (and not say) to comfort someone in time of crisis or even depression – even if you have low emotional intelligence or no natural empathy.
One of the keys to resolving conflict is to accurately understand what the other person(s) mean by what they are saying.
In the article, Paul explains how to use Reflective Listening to understand what the other person means by what they said... not just what they said.
Because effective communication is the foundational skill that underlies all other skills, our mission is to create frameworks and strategies that any person or team can use to communicate more effectively regardless of their background or current skill level.